-Not looking for a coder, but someone that could help us translate a process flow into an online form using/leveraging existing example libraries.
-Technical knowledge of EUS/Deskside support practices and functionality as they will be writing documentation surrounding this technical skill set with little information coming from the end client.
-Gathering requirements for process definition documentation and leading the movement on development of a global runbook. Will be responsible for functions on projects of moderate to high complexity by working with business partners within multiple business functions to documenting, and refining business requirements for the IT organization globally; serving as a liaison across multiple facets of the business community and the IT organization.
-Functions supported will include; building policy/procedures within runbook.
* JSON Experience
* Experience with high volume projects
* Proficient with MS Office, MS Visio, PowerPoint
* Experience extracting business requirements
* Experience creating Functional Specifications, Process Flows, Use Cases and other analysis deliverables
* Experience creating and executing test scenarios and conditions