- 1-3 years of experience
- Follow processes to remotely wipe machines, run commands, update internal systems for (serial numbers, etc.),
- Escalate late techs or no shows at sites
- Need excellent communication skills
- They need to be able to follow a set process.
- They will need to understand what is being relayed to them and document it all.
- They need to be able to speak the language with the tech but also be able to talk to the client.