Job Description

This position is responsible for providing exemplary service to all company customers by utilizing excellent communication skills and in-depth knowledge of company products. The ideal candidate enjoys working for a team, has sales/customer support experience, and is dedicated to helping doctors ensure their patients are getting the appropriate products for treatment. The ideal candidate is hungry to learn, self-motivated, and works well in a team environment. Organization is a merit-based company where hard work and great results are rewarded! There is plenty of room for growth.
Essential Duties & Responsibilities:
  • Listen to doctor needs to make recommendations for products and services that might benefit the doctor’s current customers and practice.
  • Receive inbound customer calls and follow-up appropriately.
  • Place outbound sales calls.
  • Respond to customer inquiries regarding placement of orders, technical issues, billing and statement inquiries as outlined in departmental policies and procedures.
  • Enter new accounts and prospect information into the computer system.
  • Perform computerized customer database maintenance and input corrections with efficiency and accuracy.
  • Respond to each customer and teammates in a courteous, friendly, and helpful manner.
  • Dress and conduct oneself in a professional manner at all times while in the office and while traveling as a representative of company.
  • Other duties and responsibilities as assigned.
Personal Requirements:
Before Hire
  • Advanced computer and keyboarding skills; Salesforce/Netsuite experience preferred.
  • Excellent customer service skills (friendly, courteous, helpful, etc.)
  • Ability to communicate information clearly both orally and in writing
  • Pleasant phone voice, diction, tone, and telephone etiquette.
  • High degree of self-motivation and self-discipline with a focus on achieving results.
  • Ability to accomplish tasks, goals, and objectives with little direct supervision.
  • Ability to maintain a positive attitude in stressful situations.
  • Excellent problem-solving skills. (Interpret and apply basic guidelines, analyze alternatives, and implement solutions)
  • Demonstrates a passion for helping customers
  • Previous customer service/sales experience preferred
  • Healthcare background, preferred.
After Hire
  • Knowledge of all customer service department Standard Operating Procedures.
  • Knowledge of all areas of companies goals, products, technical issues, and policies.
Education:
  • High school diploma or GED is required.
  • Post-secondary education is preferred.
These are direct hire positions. Contact Donna Smith ASAP at dsmith@arevogroup.com

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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